Item type:Thesis, Open Access

A conceptual framework of leaders’ emotional labor: The role of authentic leadership and procedural justice.

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Date

2016-12-19

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Publisher

Philipps-Universität Marburg
DOI

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Abstract

In this thesis a conceptual framework of leaders’ emotional labor is explored; therein it is specifically focused on the role of authentic leadership and procedural justice as linking variables between leaders’ emotional labor and follower outcomes. The framework is tested with three empirical studies. Generally, the model is supported. In line with Study 1 leaders’ emotional labor was related to followers’ perceptions of their authenticity. However, therein followers’ gender has to be taken in account. In line with Study 2, authentic leadership was related to followers’ emotional exhaustion through procedural justice, whereby this further depended on the emotional demands the employee was confronted with. In line with Study 3, and in terms of the framework, there is evidence that procedural justice links leaders’ emotional labor to followers’ emotional labor, as procedural injustice impacts the use of surface acting and service performance; although differently than expected. Therefore, the model offers a good starting point for future research and highlights open research questions which should be addressed.

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Contributors
Supervisor:
Dates
Created: 2016Issued: 2016-12-19Updated: 2017-07-17
DOI
https://doi.org/10.17192/z2016.0942
Faculty
Fachbereich Psychologie
Publisher
Philipps-Universität Marburg
Language
eng
Data types
DoctoralThesis
Keywords
authentic leadershipemotional laborEmotionsarbeitprozedurale Gerechtigkeitprocedural justiceauthentisches Führungsverhalten
DFG-subjects
Emotionsarbeitprozedurale Gerechtigkeitauthentisches Führungsverhalten
DDC-Numbers
150
License
https://creativecommons.org/licenses/by-nc-nd/4.0/
URI
https://open.uni-marburg.de/handle/10.17192/z2016.0942
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Kampa, Judith: A conceptual framework of leaders’ emotional labor: The role of authentic leadership and procedural justice.. : Philipps-Universität Marburg 2016-12-19. DOI: https://doi.org/10.17192/z2016.0942.

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Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 - CC BY NC ND
Except where otherwised noted, this item's license is described as Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 - CC BY NC ND